Terms of Service

Welcome to Lewe Jewels. The terms "we", "us", and "our" refer to Lewe Jewels. Lewe Jewels operates this website, including all related information, content, features, tools, products, and services, to provide you, the customer, with our jewellery ("the Services").

These Terms of Service, together with any policies referenced within them, describe your rights and responsibilities when using the Services. Please read them carefully, as they include important information about your legal rights, warranty disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use or access the Services.

01Access and account

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or region of residence, and that you have consented to allow any minor dependents to use the Services on devices you own or manage.

To use the Services — including browsing our store or purchasing our products — you may be asked to provide information such as your email address, billing details, and shipping address. You confirm that any information you provide is accurate, current, and complete, and that you have the right to provide it. You are responsible for keeping your account details secure and for all activity under your account.

02Our products

We make every effort to accurately represent our jewellery, including colour, finish, and dimensions. However, actual appearance may vary slightly from what is shown on your screen due to display settings, lighting, and photography.

We do not warrant that the products you purchase will look identical to their depiction in our store. Product descriptions and availability are subject to change at any time, without notice, at our sole discretion. We may discontinue a product or limit the quantities available to any person, region, or order.

03Orders

Placing an order is an offer to purchase, which we may accept or decline at our discretion. An order is not confirmed until we send you an order confirmation email. Please review your order carefully before submitting, as we may not be able to accommodate changes or cancellations once it has been accepted.

If we are unable to fulfil or must cancel any part of your order, we will contact you using the details provided at checkout. Our products are intended for your personal use and are not for commercial resale.

04Prices and billing

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price shown at the time your order is placed, as confirmed in your order confirmation email. Unless stated otherwise, prices do not include applicable taxes, duties, or customs charges, which may apply depending on your delivery location.

You agree to provide accurate and complete payment information and confirm that you are authorised to use the payment method provided. You are responsible for any charges incurred at the posted prices, including shipping costs and any applicable taxes.

05Shipping and delivery

Orders are dispatched from the United Kingdom. Estimated delivery timeframes are provided in our Shipping Policy and are estimates only — they are not guaranteed. We are not responsible for delays caused by couriers, customs processing, weather, or other events outside our reasonable control. Once an order is handed to the courier, risk of loss passes to you, though we will always do our best to help resolve any delivery issues.

06Returns and refunds

Any return, exchange, or refund request is handled in accordance with our Return & Refund Policy, which forms part of these Terms of Service.

07Intellectual property

All content on our website — including text, graphics, logos, product photography, and design — is owned by Lewe Jewels or our licensors and is protected by copyright, trademark, and other intellectual property laws.

These Terms permit you to use our website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, publicly display, or create derivative works from any part of our website without our prior written consent. Our name, logo, and branding may not be used without our written permission.

08Third-party links

Our website may contain links to third-party websites or services that we do not control. We are not responsible for the content, accuracy, or practices of any third-party sites, and accessing them is at your own risk. Any transaction or interaction you have with a third party through a link on our site is solely between you and that third party.

09Privacy

Any personal information you provide through our Services is handled in accordance with our Privacy Policy. By using our Services, you acknowledge that you have read and understood how your information is collected and used.

10Customer feedback and reviews

If you submit reviews, comments, or other feedback to us, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content in connection with operating and promoting our business. You confirm that any feedback you provide is your own, accurate, and does not violate any third party's rights.

We may, but are not obligated to, monitor or remove any feedback we consider unlawful, offensive, or otherwise inappropriate.

11Errors, inaccuracies and omissions

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any such errors and to update or cancel orders affected by them, at any time and without prior notice, even after an order has been submitted.

12Prohibited uses

You agree to use our website only for lawful purposes. You must not:

• Use the site for any unlawful, fraudulent, or malicious purpose;
• Infringe our intellectual property rights or those of any third party;
• Harass, abuse, or harm any other person through the Services;
• Transmit false, misleading, or deceptive information;
• Send unsolicited advertising, spam, or chain messages through the site;
• Impersonate any person or entity, or misrepresent your affiliation with anyone;
• Upload viruses or other malicious code, or attempt to interfere with the site's security or functionality;
• Use automated tools, bots, or scraping software to access or extract data from the Services without our permission.

We reserve the right to suspend or terminate access to our Services for anyone who violates these terms.

13Termination

We may suspend or terminate your access to the Services at our discretion, at any time, without notice, if we believe you have violated these Terms. Provisions that by their nature should survive termination — including those relating to intellectual property, disclaimers, limitation of liability, and governing law — will continue to apply.

14Disclaimer of warranties

The information on our website is provided for general informational purposes only. To the fullest extent permitted by law, the Services and all products offered through them are provided "as is" and "as available", without warranties or conditions of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free. Nothing in this section affects any statutory rights you have as a consumer that cannot be excluded under UK law.

15Limitation of liability

To the fullest extent permitted by law, Lewe Jewels and its officers, employees, and affiliates will not be liable for any indirect, incidental, special, or consequential damages — including lost profits or lost data — arising from your use of the Services or our products, whether based in contract, tort, or otherwise, even if we have been advised of the possibility of such damages. Nothing in these Terms limits any liability that cannot be limited or excluded under applicable law, including liability for death, personal injury, or fraud.

16Indemnification

You agree to indemnify and hold harmless Lewe Jewels and its officers, employees, and affiliates from any claims, damages, liabilities, or expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of any law or third-party right, or your use of the Services.

17Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

18Entire agreement and waiver

These Terms of Service, together with any policies referenced within them, constitute the entire agreement between you and Lewe Jewels regarding your use of the Services, superseding any prior agreements or understandings. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right.

19Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms, in whole or in part, at any time without notice to you.

20Governing law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Services will be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections available to you in your country of residence.

21Changes to these terms

We may update these Terms of Service from time to time by posting the revised version on this page, with an updated "Last updated" date. Your continued use of the Services after any changes take effect constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

22Contact information

Questions about these Terms of Service can be sent to us at:

Lewe Jewels
Email: docxwaltrf00@gmail.com
WhatsApp: +44 7516 873296
Based in the United Kingdom