Terms of service
TERMS OF SERVICE
Welcome to Lewe Jewels. These Terms of Service govern your use of our website and your purchase of products from our online store.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.
1. ABOUT OUR STORE
Lewe Jewels operates an online retail store offering jewelry and related fashion accessories.
Our contact details are:
Lewe Jewels
Email: support@lewejewels.shop
WhatsApp: +44 7516 873296
Business address: 71–75 West Street, Shelton Street, London, WC2H 9JQ, United Kingdom
2. ELIGIBILITY
By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you are purchasing on behalf of another person or business, you confirm that you have the authority to do so.
3. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information displayed on our website are accurate.
However, colors and appearance may vary depending on your device or screen settings.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.
4. PRICES AND PAYMENT
All product prices are displayed on our website at the time of purchase.
Prices and promotions may change without prior notice, but changes will not affect orders that have already been accepted.
Payment must be successfully received before an order can be processed.
We reserve the right to refuse or cancel an order where there is a suspected pricing error, payment issue, suspected fraud, or other legitimate reason.
5. ORDER ACCEPTANCE
After placing an order, you will receive an order confirmation.
An order confirmation does not necessarily mean that the order has been accepted. We reserve the right to decline or cancel an order where necessary.
If we cancel an order after payment has been received, we will issue a refund to the original payment method.
6. ORDER PROCESSING
Orders are generally processed within 1–3 business days after successful payment.
Orders are processed Monday through Saturday, excluding public holidays.
Once your order has been dispatched, tracking information will be provided by email when available.
7. SHIPPING AND DELIVERY
We currently ship to customers in the United Kingdom.
Standard Shipping: FREE
Estimated delivery time is 4–8 business days after the order has been processed and dispatched.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, public holidays, weather conditions, or other unforeseen events.
For complete information about shipping, please refer to our Shipping Policy.
8. RETURNS AND REFUNDS
Customers may request a return within 14 days of receiving their order, subject to the conditions described in our Return & Refund Policy.
Returned products must generally be unused, unworn, and in their original condition.
Approved refunds are issued to the original payment method within 5–7 business days after approval. Your bank or payment provider may require additional time to reflect the refund.
For complete information, please refer to our Return & Refund Policy.
9. ACCURACY OF CUSTOMER INFORMATION
You agree to provide accurate, current, and complete information when placing an order.
This includes your name, email address, billing information, and shipping address.
You are responsible for ensuring that your shipping information is correct before completing your purchase.
10. INTELLECTUAL PROPERTY
All content on this website, including logos, brand names, text, photographs, graphics, product images, designs, and other materials, is owned by or licensed to Lewe Jewels unless otherwise stated.
You may not reproduce, copy, distribute, modify, or use our content for commercial purposes without our prior written permission.
11. PROHIBITED USES
You agree not to use our website:
* For any unlawful or fraudulent purpose;
* To violate applicable laws or regulations;
* To interfere with the security or operation of the website;
* To attempt unauthorized access to our systems;
* To copy or misuse our website content;
* To submit false or misleading information.
We reserve the right to restrict or terminate access to the website where reasonably necessary.
12. THIRD-PARTY SERVICES
Our website may use third-party services, applications, payment providers, shipping providers, or other external services.
We are not responsible for the content, availability, or policies of third-party websites or services that are outside our control.
13. WEBSITE AVAILABILITY
We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.
We may temporarily suspend, modify, or discontinue parts of the website for maintenance, updates, security reasons, or other operational purposes.
14. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Lewe Jewels will not be responsible for losses arising from circumstances beyond our reasonable control.
Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under applicable law.
15. PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that your information may be processed as necessary to provide our services, process payments, fulfill orders, provide customer support, and meet applicable legal obligations.
16. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
Any updated version will be posted on this page with the applicable “Last updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, where permitted by law.
17. GOVERNING LAW
These Terms of Service are subject to applicable laws and regulations.
Nothing in these Terms is intended to remove or restrict any mandatory consumer rights that apply to you under applicable law.
18. CONTACT US
If you have any questions about these Terms of Service, please contact us:
Lewe Jewels
Email: support@lewejewels.shop
WhatsApp: +44 7516 873296
Business address: 71–75 West Street, Shelton Street, London, WC2H 9JQ, United Kingdom
