Every piece from Lewe Jewels is checked for quality before it leaves our hands. This page explains what our quality guarantee covers, for how long, and how to make a claim if something isn't right.

01What our guarantee covers

We stand behind the craftsmanship of every piece we sell. Our Quality Guarantee covers manufacturing defects, including:

• Plating or finish that peels, tarnishes, or discolours under normal wear;
• Stones that come loose or fall out without impact or misuse;
• Clasps, chains, or fastenings that break or fail under normal use;
• Any piece that arrives with a manufacturing fault.

02Guarantee period

This guarantee applies for 90 days from the date your order is delivered. Claims made after this period will be assessed on a case-by-case basis but may not be eligible for a free repair or replacement.

03What it doesn't cover

Like all fine jewellery, our pieces are meant to be enjoyed but do require reasonable care. This guarantee does not cover:

• General wear and tear from everyday use;
• Damage caused by accidents, misuse, or improper storage;
• Tarnishing or discolouration caused by contact with water, perfume, lotion, chlorine, or other chemicals;
• Loss or theft of a piece;
• Alterations or repairs carried out by anyone other than Lewe Jewels.

04How to make a claim

To make a claim under this guarantee, contact us by email or WhatsApp with your order number, a description of the issue, and a clear photo of the affected piece. We aim to respond to all claims within 2 business days.

05Resolution

Once we've reviewed your claim, we'll offer the most appropriate solution, which may include a free repair, a replacement, or — where neither is possible — a refund. If a return is needed to assess or resolve your claim, we'll cover the cost of return shipping.

06Caring for your jewellery

To help your pieces last, we recommend removing jewellery before showering, swimming, exercising, or applying perfume and lotion, and storing it in a dry place, ideally in its original pouch or box, when not being worn.

07Your statutory rights

This guarantee is offered in addition to, and does not affect, your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015.

08Changes to this guarantee

We may update this Quality Guarantee from time to time by posting the revised version on this page, with an updated "Last updated" date. Any changes will apply to orders placed after the update takes effect.

09Contact us

Have a question about a piece you've purchased, or need to make a claim?

Lewe Jewels
Email: docxwaltrf00@gmail.com
WhatsApp: +44 7516 873296
Based in the United Kingdom