Shipping policy
SHIPPING POLICY
At Lewe Jewels, we are committed to providing a reliable, transparent, and convenient shipping experience for every customer.
1. Shipping Destinations
We currently offer shipping to customers in the United Kingdom.
2. Order Processing
Orders are processed within 1–3 business day after payment has been successfully received.
Orders are processed Monday through Saturday, excluding public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when tracking is available.
3. Shipping Method & Delivery Time
We currently offer:
Standard Shipping — FREE
Estimated delivery time: 4–8 business days after your order has been processed and dispatched.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our control, including carrier delays, severe weather, public holidays, or other unforeseen circumstances.
4. Shipping Costs
Standard shipping to the United Kingdom is free.
Any applicable shipping charges, if introduced for a specific service or destination in the future, will be clearly displayed at checkout before you complete your purchase.
5. Order Tracking
When tracking information is available, it will be sent to you by email after your order has been dispatched.
You can use the tracking number provided to monitor the progress of your shipment.
Please allow some time for tracking information to become active after the package has been dispatched.
6. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at support@lewejewels.shop.
We will review the shipment status and assist you in resolving the issue.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order cannot be delivered because the shipping address provided by the customer is incorrect or incomplete, additional shipping costs may apply if the order needs to be reshipped.
8. Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at support@lewejewels.shop.
Please include your order number and clear photos of the item and packaging so that we can investigate the issue and provide appropriate assistance.
9. Delivery Issues
Once an order has been dispatched, delivery is handled by the applicable shipping carrier.
If tracking shows that a package has been delivered but you have not received it, please contact us so we can assist with reviewing the delivery information.
10. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy when necessary. Any changes will be posted on this page and will apply to orders placed after the updated policy takes effect.
11. Contact Us
If you have any questions about shipping or your order, please contact us:
Lewe Jewels
Email: support@lewejewels.shop
WhatsApp: +44 7516 873296
Based in: 71–75 West Street, Shelton Street, London, WC2H 9JQ, United Kingdom
